Tonale Presena Ski & Snowboard School
In order to guarantee optimal organisation of lessons and courses, the Tonale Presena Ski & Snowboard School applies the following cancellation and refund conditions.
1. Cancellation within 7 days of the start of classes
For cancellations made up to 7 days before of the start of classes or the course:
- Full reimbursement of the amount paid
- They will be retained 20 € such as secretarial costs
- No deduction of 20 € in case you request a voucher instead of reimbursement
The voucher may be used within the current winter season and is non-refundable.
2. Cancellation due to accident or illness
In case of accident or illness, you can request the cancellation or interruption of lessons:
- A medical certificate issued by a local doctor
- The reimbursement of unused days, with a deduction on days already worked
The modalities of reimbursement will follow what is indicated under “Application and reimbursement modalities”.
3. Cancellation between 7 and 3 days before
If the cancellation takes place 3 days before the start of classes (so more than 7 days but not more than 3):
- A reimbursement of the 80% of the amount paid
- The 20% of the amount will be retained as a penalty and organisational costs
4. No cancellation under 72 hours
No cancellation will be made and thus no refund for cancellation requests:
- Presented at less than 72 hours from the beginning of the lessons or course
Beyond this term withdrawal cannot be exercised.
5. How to request termination
To request cancellation, a notice must be sent:
- By e-mail to the official school address
- Pointing to in the object the word: DISCLAIMER
- By including in the text of the e-mail:
- Name and surname of the reservation holder
- Dates and type of course/lesson
- Telephone number
- Any medical documentation (in case of illness or accident)
6. Modalities of reimbursement
Once the notice of withdrawal has been received in accordance with the above, a refund will be made on the same means of payment used at the time of purchase.
7. Final Notes
- These conditions apply to all lessons and courses booked at the Tonale Presena Ski & Snowboard School
- Any different conditions, linked to promotions or special packages, will be indicated at the time of booking